There have been many inquiries by customers asking- Is Shopbop legit? Thus, to help these customers understand the legitimacy of the website and shop tension-free, we include every information about the website in this article, like benefits, limitations, specifications, and reviews.
Shopbop is an international e-retail store that focuses on inspiring and discovering new styles to offer its customers the most suitable products.
Table of Contents
About Shopbop.com
Shopbop is a global fashion destination that focuses beyond selling a few products to customers; instead, it aims to be the medium that encourages people to discover their style and feel confident in the attire they choose. The retail shop offers thousands of ready-to-wear clothes and accessories that renowned and emerging designers design.
It generously showcases new arrivals, interesting editorial content, and daily style guidance on the website. With the aim of providing new and varied products, the shop serves as the base for different designers and brands and gives different categories to choose and shop from.
Types of products
The website offers a wide range of products like clothing, shoes, bags, accessories, and beauty and caters to both men’s and women’s needs.
- There are various options for women, like sweatshirts, tank tops, dresses, skirts, leather jackets, t-shirts, jeans, bikini wear, etc. On the other hand, men have products like activewear, jeans, pants, shirts, suits, sweaters, sweatshirts, t-shirts, underwear, etc.
- Both men and women have boots, shoes, loafers, sandals, slippers, sneakers, etc. in the footwear category.
- Backpacks, belt bags, sling bags, duffels, luggage, and totes are some options available for bags.
- To add a finishing touch to the attire, the shop sells accessories like bags, belts, hats, scarves, gloves, jewelry, socks, sunglasses, etc.
Specifications
- Purpose: To serve as a destination where people get everything they desire.
- Contact Number: 1-877-746-7267 for US & Canada. 1-608-270-3930 for other countries.
- Email ID: service@shopbop.com
- Social media: TikTok, Instagram, Facebook, and Pinterest.
- Website launched: 29-06-1999
- Last updated on: 23-05-2023
Benefits
- The website offers a wide range of products for purchase.
- Being an international store, it aims to offer quality products.
- Customers can inspire themselves by viewing the famous designers’ styles.
- One of the perks of ordering from this website is that it offers free express delivery to even international customers and ensures easy returns.
- The online retail store has a user-friendly interface, and thus, it helps the customers browse and shop easily.
Limitations
- The retail store does not refund Shipping and handling charges and may not even accept the packages that arrive COD. Moreover, there is a heavy chance that they will not get final sale items.
- Since the store features high-end and designer brands, the price of the products might be costlier than those of other online retail stores.
What are the Shopbop’s return and refund Policy
The rules and regulations of product returns can vary, but Shopbop makes it simple. Let’s break it down:
Easy returns with Shopbop
- Returning items with Shopbop is easy and straightforward. Here’s how it works:
- You have a 30-day window from the date the items are shipped to submit a return request.
- Returned items must be in their original condition with tags attached.
- The items must not be worn, altered, or washed.
- Intimates, swimwear, and apothecary items must be in their original unopened packaging.
- Their commitment to customer satisfaction is seen in their hassle-free return policy, ensuring you get the most out of your shopping experience.
Free returns by Shopbop
Shopbop does not charge for return shipping for customers in the United States, Germany, and the United Kingdom. This means you can shop with confidence, knowing that you can easily return any purchase.
Order cancellation on Shopbop
Have a change of heart after placing an order? No worries, Shopbop understands! You can cancel any order before it has been processed.
Shopbop’s Refund Policy: What You Need to Know
Clear misunderstanding about refunds can save your time and energy. Let’s delve deep into Shopbop’s refund policy.
Refund process
Upon receiving your returned goods in their warehouse, Shopbop will process your returns within 5 business days. Following this, the refund amount will be credited back to your original payment method.
Time for refund
Once Shopbop confirms the refund, it typically takes 5-10 business days for the refund to appear in your account.
Final sale items
While most items are eligible for return, Shopbop has a “Final Sale” policy for certain goods. These items cannot be returned or exchanged, so it’s important to read the product description before purchasing.
What are the customer opinions?
Positive reviews
- A customer reviewed, “They provided perfect shipping services as there were no incidents, product was wonderful and the delivery time taken was also less.”
- Many customers liked the delivery services provided by the shop as it took way less time than other highly rated sites.
- Happy with the product, a customer commented, “The delivery arrived early, and most importantly, the product quality was good.”
Negative reviews
- “Did not deliver the products and didn’t even respond to the mails, absolute scam!”- comment by a disappointed and vexed customer.
- “Worst customer service as they didn’t confirm the order and instead suggested shopping elsewhere,”- a user commented.
Is Shopbop legit?
Shopbop.com has received two stars out of 5 (Trustpilot), as there have been many complaints regarding the website. Customers are unhappy with the customer service and attitude of the staff. Moreover, many customers still needed to be provided with refunds even after continued emails.
However, the website has many perks, like varied products from established designers and high-end brands. They even provide skin-care products for the customers, which many retail shops may not offer. It might not be a perfect store, but it tries to provide customers with all their needs and address all the issues through mail and direct contact. Thus, Shopbop.com is legit.
Conclusion
Is Shopbop legit? The online rating of the shop is not very satisfactory and raises concerns regarding its working. However, after careful observation, it has been found that though the website has many limitations, it includes many benefits, like fast delivery, quality products, etc.
Thus, it is advisable that the customer can order the products they like but ensure caution while ordering. We hope our article was helpful. Please give feedback.